Here’s how:

1. Go to Purchase history – opens in new window or tab and find the order you want to cancel.
2. Select the More actions dropdown menu and select Cancel this order.
3. Select Submit.

Can I cancel an eBay order before it ships?

There may be times when orders need to be canceled. Buyers can request a cancellation, but generally only sellers can cancel an order. eBay encourages sellers to accept a buyer’s cancellation request as long as they haven’t yet shipped the item.

Why can’t I cancel my eBay order?

Buyers and sellers can cancel orders on eBay as long as both parties mutually agree to do so. A buyer can request a cancellation up to an hour after the transaction, as long as the seller has not shipped the item. A seller can cancel a transaction up to 30 days after the sale, but may receive negative feedback for later cancellations. Auction bidders can also retract bids in certain situations.

1. 1 Navigate to https://www.ebay.com using a web browser and log in. If you need to cancel an eBay order, it’s best to do it within an hour of placing the order. The seller must approve all cancellations.
   • You can still try to request a cancellation after the first hour has passed, eBay just makes it a little easier during the first hour.
   • If you are not logged in to eBay automatically, click Sign In in the upper-right corner and log in with the email address and password associated with your eBay account. You can also log in with your Facebook or Google account.
2. 2 Click My eBay, It’s in the upper-right corner of the eBay website. This displays a drop-down menu. Advertisement
3. 3 Click Purchase History, It’s in the drop-down menu below “My eBay”. This will display a list of all of your recent eBay purchases.
4. 4 Find the order that you want to cancel. It’s in the list of recent purchases in “Purchase history”.
5. 5 Click More Actions next to the order you want to cancel. It’s to the right of the order information box.
6. 6 Click Cancel this order, It’s in the drop-down menu below “More actions”.
7. 7 Click Submit, eBay will send a cancelation request to the seller and confirm that they haven’t sent the order. If the cancelation is approved, you will receive an email notification.
   • If you are not able to cancel the sale, you can request a refund once the item is received.

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1. 1 Navigate to https://www.ebay.com using a web browser and log in. If more than an hour has passed since you placed an order, the seller will need to approve the cancelation.
   • You cannot request to cancel an order if the order has already been shipped, or if opened an item not received case against the seller, or if the seller has opened an unpaid item case against you.
   • If you are not logged in to eBay automatically, click Sign In in the upper-right corner and log in with the email address and password associated with your eBay account. You can also log in with your Facebook or Google account.
2. 2 Click My eBay, It’s in the upper-right corner of the eBay website. This displays a drop-down menu.
3. 3 Click Purchase History, It’s in the drop-down menu below “My eBay”. This will display a list of all of your recent eBay purchases.
4. 4 Find the order that you want to cancel. It’s in the list of recent purchases in “Purchase history”.
5. 5 Click More Actions next to the order you want to cancel. It’s to the right of the order information box.
6. 6 Click Contact Seller, It’s in the drop-down menu below “More actions”.
7. 7 Select “Request to cancel this order”. It’s in the list of reasons to cancel the order. Click the radial button next to this option.
8. 8 Click Contact the seller, It’s the button at the bottom of the list
9. 9 Tell the seller why you want to cancel. Use the space provided to briefly explain why you need to cancel the order.
10. 10 Click Send, This sends the request to the seller. Bidding an item on eBay is a legally binding contract. The seller is not obligated to approve the cancelation of the sale.
    • If you are not able to cancel the sale, you can request a refund once the item is received.

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1. 1 Navigate to https://www.ebay.com using a web browser and log in. You can request a refund for an item if the item is damaged, faulty, or the wrong item. If you changed your mind about an order, the seller will need to approve the refund.
   • If you are not logged in to eBay automatically, click Sign In in the upper-right corner and log in with the email address and password associated with your eBay account. You can also log in with your Facebook or Google account.
2. 2 Click My eBay, It’s in the upper-right corner of the eBay website. This displays a drop-down menu.
3. 3 Click Purchase History, It’s in the drop-down menu below “My eBay”. This will display a list of all of your recent eBay purchases.
4. 4 Find the order that you want to cancel. It’s in the list of recent purchases in “Purchase history”.
5. 5 Click More Actions next to the order you want to cancel. It’s to the right of the order information box.
6. 6 Click Return this item, It’s in the drop-down menu below “More actions” next to the item you want to return in your purchase history.
7. 7 Select a reason for the return. Click the radial button next to the reason for the return. If you received the wrong item, or it arrived broken or faulty, you can select that option. If you changed your mind about an order, you can select that you changed your mind.
   • If the item is faulty or damaged, you have the option to upload up to 10 photos with the return request.
8. 8 Click Send, This sends the return request to the seller. The seller has 3 days to respond to your request. If the seller does not respond, you can request that eBay step in and help resolve the situation.
9. 9 Wait for the seller to respond. After requesting a refund, the seller has 3 business days to respond. If the seller does not respond to your request, you can ask eBay to step in and help resolve the situation.
   • There are a number of ways a seller may respond to a refund request. A seller may offer a full or partial refund. They may also offer an exchange or replacement item. If you changed your mind about the item, or you missed the seller’s deadline for returns, the seller may deny your refund request.
10. 10 Return the item within 5 business days. If the seller accepts your refund request you will need to return the item within 5 business days. If the item is damaged or faulty, the seller is generally responsible for the return shipping cost. If you changed your mind about a purchase, you are responsible for the return shipping cost unless the seller’s return policy states otherwise.
    • Click My eBay,
    • Click Purchase history,
    • Locate the item in “Returns and canceled orders”.
    • Select View return details under “More actions”.
    • Click Print label,

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1. 1 Determine if you’re eligible to retract your bid. Under normal circumstances, eBay does not allow you to retract a bid on an auction. Placing a bid is considered a commitment to buy if you win the auction. There are a few cases where you may be able to get your bid retracted:
   • You entered the wrong amount (e.g. $100 instead of $10) due to a type-o.
   • The item’s description has undergone a significant change since you placed your bid.
   • You are unable to contact the seller.
   • You cannot retract a bid because you changed your mind.
2. 2 Check how long the auction has left. The amount of time left in the auction determines your eligibility for a bid retraction, provided you meet one of the reasons below:
   • More than 12 hours – You are allowed to retract your bid. All the bids you’ve placed will be removed.
   • Less than 12 hours – You can only retract bids made within the last hour. Only your most recent bid will be removed.
3. 3 Click here to open the bid retraction form. You can use this form to request a bid cancellation.
4. 4 Enter the item number for the auction. You can find this on the auction page.
5. 5 Select your explanation. You must select one of the three options outlined in the first step of this section.
6. 6 Click Retract bid and wait for a decision. Your retraction request will be reviewed by eBay, and you’ll be informed as to whether or not it went through.
7. 7 Contact the seller if eBay denies your retraction request. You may still be able to retract your bid if you get in touch with the seller. This is up to the seller’s discretion, and is not guaranteed.

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1. 1 Navigate to https://www.ebay.com using a web browser and log in. If more than an hour has passed since you placed an order, the seller will need to approve the cancelation.
   • You cannot request to cancel an order if the order has already been shipped, or if opened an item not received case against the seller, or if the seller has opened an unpaid item case against you.
   • If you are not logged in to eBay automatically, click Sign In in the upper-right corner and log in with the email address and password associated with your eBay account. You can also log in with your Facebook or Google account.
2. 2 Click My eBay, It’s in the upper-right corner of the eBay website. This displays a drop-down menu.
3. 3 Click Sold, It’s in the drop-down menu below “My eBay”.
   • You have three days to approve or deny a buyer cancellation request. Buyers who request cancellation in the allotted time cannot leave you negative feedback or a low seller rating.
   • You can cancel a transaction for up to 30 days after the buyer has paid if you haven’t shipped, but this may be considered a defect and result in negative seller performance.
4. 4 Find the order that the buyer wanted to cancel. Find the order the buyer requested a cancellation for in your recent transactions. Refer to the order number if necessary.
   • You can only cancel entire orders, not individual items in a multi-item order.
5. 5 Click More actions button. You can find this to the right of the item in the list of recent transactions.
6. 6 Click Cancel this order, It’s in the “More actions” drop-down menu. This will start the order cancellation process.
   • You cannot cancel the order if the buyer has opened an Item not received case or you have opened an Unpaid Item case for the item in question.
7. 7 Select a reason for canceling the order. Click the radial button next to the reason for the return.
   • If the seller requested that you cancel the order, be sure to select that as a reason to avoid negative feedback against your account.
8. 8 Click Continue, It’s the blue button at the bottom of the list of reasons for cancelling.
9. 9 Refund the purchase if necessary. If the buyer has already paid, a PayPal window will appear allowing you to refund the money that they paid. You just need to click Send Refund and PayPal will handle the rest.
   • If the buyer paid with a method other than PayPal, you have 10 days to refund them using the original payment method.
10. 10 Check that you’ve received your final value fee credit. If you’ve refunded a payment for a canceled order, eBay will credit you your final value fee. This should happen automatically once the buyer confirms receiving the refund. You can use this credit for future listings, but not for purchasing eBay items.

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Add New Question

• Question How can I change the size of an item I ordered? If you chose the wrong size during checkout, and the size you want is available, try messaging the seller ASAP if it hasn’t shipped out your item yet. If they don’t receive your message before they ship, there’s nothing you can do until you receive the item to exchange it.
• Question Can a seller cancel if a buyer is taking too long to pick up an item that was bought? Yes, as long as there is no communication coming from the buyer after several reminders. The buyer should understand that the seller is waiting for the payment.
• Question Is it common for an order that I paid for to be cancelled, with the reason stating that the item has already been sold? This is a very rare case, and either means the seller changed his mind or got a better offer and left you in the dirt. It also could mean the account is scammed.

See more answers Ask a Question 200 characters left Include your email address to get a message when this question is answered. Submit Advertisement Article Summary X 1. Open eBay in a web browser and log in within an hour after making a purchase.2. Click My eBay in the upper-right corner.3.

Will eBay charge me if I cancel an order?

What happens after an order is canceled? – When you cancel an order, a full refund will be issued automatically. Once the buyer has been refunded, you may be eligible for a fee credit as per eBay fee credits policy. eBay refunds the entire final value fee, including the $0.30 per-order fee, when you approve a buyer’s cancellation request.

How long do you have to wait to cancel an eBay order?

What happens after an order is canceled? – When you cancel an order, a full refund will be issued automatically. Once the buyer has been refunded, you may be eligible for a fee credit as per our fee credits policy. If the listing was a single quantity, Buy It Now item, we’ll automatically relist the item for you unless you select “No” next to “Relist item?” when you’re canceling the order.

Can I cancel an order if it hasn’t shipped?

What to do if your online order never arrives — and how to get your money back The,gov means it’s official. Federal government websites often end in,gov or,mil. Before sharing sensitive information, make sure you’re on a federal government site. The site is secure. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Shopping online is oh-so-convenient. Haven’t we all bought stuff online when we could easily run to the store (figuratively, of course) and be back home in less than 30 minutes? Because reputable online businesses want happy, returning customers, they make returning something almost as simple as buying it.

But what if a seller won’t give you a refund even though you qualify for it? Or what if you ordered something and never got it? A seller’s return policy should tell you if you can return the item for a refund and how to do that. For most payment types, the seller must give you a refund within 7 business days of accepting the return.

If you qualify for a return but the seller won’t give you your money back, you have some options: If you bought something online and never got it, notify the seller as soon as possible. If the seller hasn’t shipped the item within the timeframe they promised when you bought it, you can,

• If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error.
• File a dispute online or by phone with your credit card company.
• To protect any rights you may have, also send a letter to the address listed for billing disputes or errors. Use our,

You must dispute the error within 60 days of the date your first statement with the error on it was sent to you. If you paid by debit card, the consumer protections are different than they are for credit cards. You may not be able to get a refund for non-delivery.

1. Contact your debit card company (often your bank) and ask if they have any voluntary protections.
2. Read more about,
3. A applies to most things you order by phone, mail, or online.
4. It establishes guidelines for when online sellers must ship your item, what they should do about delays, and when they must give you a refund.

: What to do if your online order never arrives — and how to get your money back

Can I cancel an order before shipping?

Download Article Download Article Online shoppers are no strangers to “buyer’s remorse.” If you’re regretting a purchase you recently made, you can usually cancel the order and get your money back. There are some general rules for canceling online orders and getting your money back.

1. 1 Keep copies of all order confirmations. Take screenshots of important customer service numbers and links. If you need to cancel the order, you will have easy access to the company’s cancellation procedure.
2. 2 Know your merchants. Some e-commerce websites are better than others for canceling orders. Most big name retailers and Amazon has a cancellation procedure in place, while some consumer-to-consumer sites, like eBay may not allow order cancellations on some purchases.
   • If the retailer doesn’t list a cancellation policy, but you follow up, courts and credit card companies often still file in favor of the customer. If the company says that cancellations are not accepted, it is unlikely that you will receive support through your credit card company.

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3. 3 Try to cancel the online order as soon as possible. Your best bet for a full cancellation and refund is to catch it before it ships.
4. 4 Search for an online form on which to cancel your order. Sign into your account and find your order listed. Then, click “Cancel” or fill out the cancellation form with your name, email, phone number, confirmation number, order number and a reason for the cancellation.
5. 5 Write an email that includes these details to the customer service department if the website instructs you to do so. Make sure to include your name, email, phone number, confirmation number, order items, order number and a reason for the cancellation.
6. 6 Call the customer service number provided on the confirmation email or order page. This is faster than email if the website has a 24-7 customer service line. It is a good idea to try both the email/order cancellation form method and call to ensure your cancellation is received.
7. 7 Look for a cancellation confirmation email. The customer service rep may give you a confirmation number by phone. Keep this for future reference.
8. 8 Check your credit card bill to ensure that you have been refunded the money if you successfully cancelled the order before shipping. Note that some refunds take 30 days to show up on your billing statement.
   • Follow up if the money is not credited within 15 to 30 days.

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1. 1 Call the customer service number if you get an email that says that the order can’t be cancelled because it has already shipped. In some cases, the customer service representative can stop the shipment in transit.
2. 2 Ask the customer service number how they will process your cancellation. In most cases, it will be treated as a return and shipping costs will be deducted, but you will get a full refund when the merchandise is returned.
3. 3 Refuse the shipment if it is “Sign on Delivery.” If you haven’t been able to reach the company, you can try waiting for the UPS, USPS, DHL or FedEx person and telling them that you refuse to receive the delivery. It will be sent back to the return address.
4. 4 Contact the customer service department by email and phone asking them to return the merchandise and stating that it was unused and unopened. Keep records of the date and the tracking number so that you can use them if the package is not properly returned.
5. 5 Wait for your refund. It should arrive within 30 days.

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1. 1 Receive the box if the order has been completed and shipped to you. Sometimes the box will be left at your shipping location, so you will not have a choice to refuse the package.
2. 2 Open the package. Look for instructions on how to return the merchandise.
3. 3 Make a copy of the return receipt for your records. Enclose the return request in your package.
4. 4 Ship it with the pre-addressed shipping label and drop it off at a shipping agent location or ship it via the local post office. Request a receipt so that you can prove that you shipped the box.
   • It is a good idea to get a delivery signature and a tracking number when making returns.
   • The shipping costs to receive the goods and send them back are usually the responsibility of the buyer. Check the returns section of your packing slip to see if the company offers free returns. If they do, ensure you drop the package off at the location they use for free return shipping, such as FedEx or UPS.

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Add New Question

• Question How to I cancel an order for goods not yet delivered? That depends on the merchant’s policy and whether or not the item has been shipped. If you contact the merchant before shipping, they may be able to stop the order process.
• Question What can I do if a company shipped my package after I cancelled my order, but they have no contact information on their website for returns? The specific return policy depends on the company, but if there is no contact information on their website, I would suggest just keeping the package.

Ask a Question 200 characters left Include your email address to get a message when this question is answered. Submit Advertisement

In the case of consumer-to-consumer e-commerce, you will need to email the seller and negotiate a cancellation or return. This is the preferred way to handle Etsy and eBay transactions. Be courteous and ask for a full refund. After they have given the refund and cancelled your order, leave a positive review on their site to reward good customer service.

Advertisement Article Summary X The process of canceling your online order depends on the website you used. Some websites like Amazon have a cancellation procedure where you should be able to cancel for free if your order hasn’t shipped yet. However, other websites like eBay might not allow cancellations on some purchases.

1. Look for the seller’s cancellation policy on their website or search for it online.
2. Some websites have an online form while others require you to email them.
3. If you get the option, call the company for the quickest and safest way to cancel.
4. If your order has already shipped, it might be classed as a return and incur shipping charges.

You can also refuse the delivery when it arrives so your package will be sent back to the seller. For more tips, including how to return or exchange an item you bought online, read on! Did this summary help you? Thanks to all authors for creating a page that has been read 194,574 times.

Can you cancel an eBay offer?

You can also cancel your offer on the item page by selecting Review offer and then Retract offer. If you’re using a mobile browser or the eBay app, go to the Best Offer cancellation form – opens in new window or tab to retract your offer.

How do I cancel an eBay order on Paypal?

Check to see if the order is completed or unclaimed when you find the order. If the order is still unclaimed, you will see a ‘cancel’ option under ‘Order Status/Actions.’ Click ‘Cancel Payment’ to cancel the payment.

What happens if eBay item is not shipped after 3 days?

Ask eBay to step in and help If the seller hasn’t responded, or hasn’t provided a resolution after 3 business days, you can ask us to step in. You have up to 21 business days from when you opened the original request. Learn more about asking eBay to step in and help.

How do I cancel a sale on eBay without fees?

When you can end a listing – If you end a listing early, it risks disappointing potential buyers, so we strongly discourage all our sellers from doing so. However, we understand that there are times when it might be necessary to end a listing early. Some valid reasons include:

The item is lost, broken, or no longer available You made a mistake, such as listing the wrong starting price in an auction

Whether you can end your auction listing early depends on if you’ve received any bids yet, how much time is left in the auction, and if you have a reserve price in place.

If your listing isn’t eligible to be ended early, you can contact any bidders to explain the situation and ask them to retract their bids. If the auction has finished, you can contact the winner and, if they agree, you can cancel the transaction. You can only end auction listings with bids one at a time by selecting a valid reason.

Do I refund or cancel order eBay?

If you change your mind within an hour of your purchase or use the wrong delivery address, and the seller hasn’t sent your item yet, you can send a request to cancel the order. If it’s been longer than that, or the seller has already sent the item, you’ll need to contact the seller.

What happens if you cancel an order on eBay before paying?

Keep Cancellations Low or Risk Losing Buying Privileges – Ebay retains data on the buying and selling history of customers, including the number of transactions completed successfully. Cancelling an occasional order when you are a regular buyer is not likely to impact your purchasing privileges, but a couple of mistakes on a new account or several problems at one time can raise a red flag.

What happens if eBay buyer doesn t pay in 48 hours?

Buyers must pay for the items they purchase on eBay within 4 calendar days. If the buyer doesn’t pay within this timeframe, the seller can cancel the order and an unpaid cancellation will be recorded on the buyer’s account.

How to get a refund on eBay?

You can also start a return request from your Purchases in My eBay. Find the item in your Purchases – opens in new window or tab. Tap on More actions, then select Return the item. Select your reason for the return and enter a comment about why you’re returning it.

What happens if you dont ship an item on eBay?

An eBay seller is not allowed to keep a buyer’s money if they refuse to ship an item. eBay has strict rules in place to protect buyers and ensure a fair transaction. If a seller refuses to ship an item, they are in violation of eBay’s policies, and buyers have the right to request a refund.

Can a seller refuse to cancel an order on eBay?

If the seller declines your cancellation request, or if they’ve already sent the item, you’ll need to wait until you receive the item, and then start a return request. You can find more information in our Order cancellation policy.

How do you politely cancel an order?

Cancellation email template – Searching for a proven cancellation email template? This polite, professional, and logical email cancellation template will ensure your message isn’t ignored. Of course, we can’t guarantee it will work, but this cancellation email template can be worked on until it’s ready to send. Hi (Recipient’s name),My name is (your name), and I am contacting you to cancel (a meeting, subscription, membership, etc.)Please confirm that you have received this email and that it is possible to cancel.Apologies if this causes you any inconvenience or disruption. I have provided some suitable dates and times for us to rearrange below. Would any of these work for you? >You can contact me to discuss this on (insert details)Thanks, (Your name)

Can I refuse a shipment?

Refusing UPS Package UPS provides several options for refusing the package and sending it back to the shipper. Each method is straightforward and, in most cases, requires little time. Refuse Delivery in Person You can refuse delivery of the package if you are present when the UPS driver arrives.

1. You also can have someone else refuse the package on your behalf.
2. Inform the driver that you do not want the package and ask for it to be returned to sender.
3. You do not have to sign anything to acknowledge receipt or to confirm that the request to return the package was made.
4. Cancel Delivery Online If you aren’t home when the package arrives, the driver will leave a UPS InfoNotice to let you know about the attempted delivery.

This notice provides access to a tracking section on the UPS website, where you can select from four options for the next delivery attempt. These are Will Call, Delivery to Another Address, Reschedule Delivery or Return to Sender. Select the latter to prevent another delivery attempt.

• Return a Delivered Package If the UPS driver does not have to obtain a signature for the delivery, he will leave the package at your door in your absence.
• Do not open it.
• Instead, call UPS at 1-800-PICK-UPS to let an agent know that you are refusing delivery of the package and wish to return it to the sender.

Schedule a time for pickup. You also can drop off the package at a UPS location. You must return the package the sender within five business days or you will have to call the shipper for authorization. Shipping Cost UPS does not charge a fee for returns if the package has not been opened.

Am I allowed to cancel an order?

Use your cooling-off period – You need to tell the seller you don’t want the item within 14 days of receiving it. Once you’ve told the seller, you’ve got another 14 days to actually send the item back. You can use our template letter to let the seller know you’re cancelling.

Eep a copy so you’ve got proof you sent it. You could also phone – but make sure you make a note of who you speak to and what was agreed. It’s a good idea to follow up with a letter or email. Sellers must give you certain information when you buy something without seeing it in person. This includes their business address and phone number, and details of your right to cancel.

If you didn’t get this in writing (they’re allowed to send it by email) then your cooling off period is increased even further, to a year and 14 days.

Does eBay automatically cancel unpaid orders?

Typically, orders that aren’t paid for will be canceled automatically after 4 or more calendar days.

What happens if you cancel an order and it still arrives?

The bottom line – Brian, you won’t have to pay for products you didn’t order. Since you canceled your order and your vendor acknowledged the cancellation, you have effectively voided your order. If you do end up being billed for it, you can pursue your rights under the Fair Credit Billing Act. Contact me at with your credit card-related questions. : Should I Pay For A Canceled Order That Was Delivered?

What happens if you cancel an order on eBay before paying?

Keep Cancellations Low or Risk Losing Buying Privileges – Ebay retains data on the buying and selling history of customers, including the number of transactions completed successfully. Cancelling an occasional order when you are a regular buyer is not likely to impact your purchasing privileges, but a couple of mistakes on a new account or several problems at one time can raise a red flag.

What happens when an eBay buyer wants to cancel?

If you receive a notification from eBay that the buyer has requested to cancel the order, you’ll have 3 days to accept or decline the request. If you don’t respond within the 3 calendar days, we’ll close the buyer’s cancellation request. If the buyer hasn’t paid, then the order will be cancelled automatically.

What happens if eBay item is not shipped after 3 days?

Ask eBay to step in and help If the seller hasn’t responded, or hasn’t provided a resolution after 3 business days, you can ask us to step in. You have up to 21 business days from when you opened the original request. Learn more about asking eBay to step in and help.

How long does an eBay seller have to ship an item?

E-commerce companies such as eBay have reduced order shipping times in the last decade due to competition from Amazon, Today, most online buyers can expect to receive their items within just 2 – 3 days of placing their order. However, they may experience delays due to factors on the seller’s side.

EBay sellers treat shipping times differently despite the trend described above. Sellers have up to 30 business days to ship items after placing an order on their eBay store. According to eBay’s shipping policy, sellers are required to ship items within the handling time stated in their listing and the shipping method selected by the buyer.

This article will discuss how long it takes eBay sellers to ship orders and why some orders may take longer to ship than others.